LunaStore.cz

Lunastore – Marchenko Zoia (OSVČ)
Address: Gregárkova 49/9, 700 30 Ostrava, Czech Republic
Company ID (IČ): 23949741
E-mail: luna.teamcz@gmail.com
Phone: +420 722 467 172
Bank Account: 3531340016/3030
IBAN: CZ15 3030 0000 0035 3134 0016
Bank: Air Bank a.s., Czech Republic

Your personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and the laws of the Czech Republic.

The controller does not have a Data Protection Officer (DPO).

I. Personal data we process

We only process data necessary for operating the online store and fulfilling orders.

We process:

  • name and surname

  • e-mail

  • phone number

  • delivery address

  • billing details

  • order information

  • payment data (via payment gateway)

  • IP address and technical data

  • cookies (depending on your settings)

II. Contact form data

If you contact us via the form or e-mail:

We process: name, e-mail, message content
Purpose: responding to your inquiry
Legal basis: Art. 6(1)(b) GDPR
Retention: up to 3 months after communication ends

III. Data processed during a purchase

When you place an order:

We process: name, address, e-mail, phone, order info, billing details

Purpose:

  • delivery of goods

  • order processing

  • communication and support

  • returns and claims handling

Legal basis:

  • Art. 6(1)(b) GDPR – performance of contract

  • Art. 6(1)(c) GDPR – legal obligations

Retention:

  • accounting documents: 10 years

  • order data: 5 years

IV. Newsletter

If you are a customer and have not unsubscribed, we may send you news and promotions.

Legal basis: Czech Act 480/2004 Sb., §7(3)
Retention: until unsubscribed / max. 5 years

Unsubscribe anytime via the link in the email.

V. Remarketing & personalised advertising

We use marketing tools:

  • Google Ads

  • Meta (Facebook / Instagram)

Purpose: personalised ads based on your visit.

Activated only with your consent via the cookie banner.

VI. Who has access to your data

Your data may be shared with trusted partners:

Shipping:

  • Balíkovna (Česká pošta)

  • Česká pošta

  • Courier services

  • Nova Post (NP Europe / Nova Poshta International)

Payments:

  • PayU Czech Republic

Website operation:

  • Cartum platform (hosting, security, technical services)

Analytics & marketing:

  • Google Analytics 4

  • Google Ads

  • Meta Platforms Ireland Ltd.

All partners comply with GDPR.

VII. Data transfers outside the EU

Data may be transferred to:

  • carriers delivering outside the EU (e.g., Nova Post)

  • Google and Meta

Transfers follow Standard Contractual Clauses (SCC) ensuring adequate protection.

VIII. Your rights under GDPR

You have the right to:

  • access your data

  • rectify data

  • erase data

  • restrict processing

  • data portability

  • object at any time

  • withdraw consent

  • file a complaint with ÚOOÚ (www.uoou.cz)

We respond within 30 days.

IX. Data security

We use:

  • secure servers

  • encrypted communication (HTTPS)

  • restricted access

  • regular security updates

X. Cookies

1. Necessary cookies

Required for website functionality.
Do not require consent.

2. Analytical cookies (GA4)

Used for website statistics.
Activated only with consent.

Retention: 26 months

3. Marketing cookies

Used for personalised ads (Google Ads, Meta).
Activated only with consent.

Managing cookies:

You can change or withdraw consent at any time via the cookie banner or browser settings.

XI. Final provisions

This policy may be updated according to changes in law or website operation.

📌 Valid from: 18 November 2025